Error Information:

Global Error: File does not exist.

System.Web.HttpException (0x80004005): File does not exist. at System.Web.StaticFileHandler.GetFileInfo(String virtualPathWithPathInfo, String physicalPath, HttpResponse response) at System.Web.StaticFileHandler.ProcessRequestInternal(HttpContext context, String overrideVirtualPath) at System.Web.DefaultHttpHandler.BeginProcessRequest(HttpContext context, AsyncCallback callback, Object state) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously

Resolution:

This is a known issue with Microsoft IIS. Here is a link to the article from Microsoft that explains the issue: https://support.microsoft.com/en-gb/help/980368/a-update-is-available-that-enables-certain-iis-7-0-or-iis-7-5-handlers. Please note, however, the article has an error in it, so we have provided correct directions below:

1.   Open IIS and select your PMAPS website.



2.   Double-click on Handler Mappings.



3.   Remove the following handlers from the application.
ExtensionlessUrlHandler-ISAPI-4.0_32bit
ExtensionlessUrlHandler-ISAPI-4.0_64bit





4.   Restart IIS.