If all users do not see the login screen this is considered a Severity Level 1 issue. Severity Level 1 issues are when major functionality is impacted or performance is significantly degraded, where the issue is persistent and affects all or users, and no reasonable workaround is available.

In this situation telephone support (in English) is available to your company's single point of contact (SPOC) twenty-four hours a day, seven days a week at the following numbers:

Direct line for Severity Level 1 issues only: 773-913-8494

Toll-free line for Severity Level 1 issues only: 888-399-3510