Use Synonyms to help users locate records when searching for content responses, especially for unique words to your organization or industry. Attribute groups are managed in Content > Settings, which requires Administrator permission.

Add a Synonym

1.   From the main menu, choose Content then Settings.



2.   Click on Synonyms.



3.   Click New Synonym.



4. Enter the word.



5.   Enter a synonym for the word, and then click Save.



Tips

  • There is no need to enter the word as both a word and synonym because the entries are reciprocal, meaning if a user has the option to search synonyms enabled, and searches for either the word or the synonym, it will find the synonym or the word in the results.

Edit a Synonym


1.   From the main menu, choose Content then Settings.




2.   Click on Synonyms.



3.   Click the Edit next to the synonym.



4.   Make the changes and click Save.



Delete a Synonym


1.   From the main menu, choose Content then Settings.


2.   Click on Synonyms.


3.   Click the Delete next to the synonym.