I keep receiving an error message when I try to run a report through the "Verify Documents" option. I’m using the “Internal Review Only” and combining the documents into one file.

Error Information:

The process runs and then throws the error “The system cannot find the file specified”.

Image Placeholder


This issue typically occurs when there is a mix of .doc and .docx files being combined into a single document where the user’s default Word Save option is set to Word 97-2003 document (*.doc). Since there is typically a mix of these document types in a PMAPS content database, to resolve the issue, the user can change their default save to .docx.

1.   Open Word outside of PMAPS and close any documents open within PMAPS.

2.   Go to the File menu.

3.   Click on Options.

4.   Click on the Save option from the left pane.

5.   Under “Save files in this format” choose “Word Document (*.docx)”.

6.   Click OK.

7.   Quit Word.

8.   Go back into PMAPS and try again.