In Windows 10, the Display Scale and Layout defaults to 125% or 150% depending on the display (screen) size. Then, the screen resolution is set to an extremely high DPI. Our recommendation for using PMAPS is to set the Display Scale and layout for every display to 100%. If you choose not to use the Windows recommended Display Scale and layout, you will need to make a modification to your PMAPS Viewer application to override that scaling and will need to ensure the scaling is no higher than 125%. Please see the two options below to either change your default scale and layout, or apply the Viewer application modification. Important Note: if you connect to multiple displays and a docking station, your computer will auto adjust the scaling when you un-dock and dock your computer. However, if you set your Scale & Layout on all connected displays, Windows will remember the settings, even when you un-dock.



Option 1: Use the Windows recommended Display Scale and Layout
The easiest way to resolve this is to change the Windows Scale and Layout to 100% for all Windows applications. Then, adjust the screen resolution if necessary. With this setting you’ll have larger windows, in general, so there is more space to see more of your records. Click this link to watch a quick video that shows how to make these changes: www.pmapswebpro.com/events/2018/cases/windows10_modify_scale.mp4

Or, follow these step-by-step instructions (see separate attachment for steps with screen shots):
1. Click on the Windows flag menu and then click on the Settings button.
2.Click the System button.
3. Select Display 1 (or the display if there is only 1).
4. Under Scale and layout, choose 100% (Recommended).
5. Repeat steps 3 and 4 for all connected displays (if multiple).
6. Save all work and close any open applications and then click Sign out now (or Restart the computer). This step is necessary to retain your changes.

Option 2: Override Scaling for the PMAPS Viewer
This option overrides the scaling for your system while using the PMAPS Viewer. In order to use this setting, the highest scaling that can be used for a small display (e.g., a laptop), is typically 125%. The benefit of this option is that the change only affects the PMAPS Viewer. Please be sure to reboot your computer and follow the steps below BEFORE opening any programs. Applications may not be open when you make these type of Windows/System changes to an executable file. Click this link to watch a quick video that shows how to make these changes: http://www.pmapswebpro.com/events/2018/cases/windows10_override_scale_for_pmaps.mp4

Or, follow these step-by-step instructions (see separate attachment for steps with screen shots):
1. Reboot your computer. This is the best way to ensure that no programs are running that will prevent this change from sticking.
2. Log in to PMAPS.
3. Go to the upper right where your user initials are (or the empty box if no initials) and click on Get the Viewer.
4. Follow the instructions on the page to open the viewer.
5. Once the viewer toolbar is open, right-click on the RocketDocs logo, and choose Settings.
6. Click the Viewer Path link (blue underlined) to quickly open the folder location.
7. Go back to the Viewer Settings window and click Cancel. Make sure the viewer and Microsoft Word are closed before proceeding to the next steps.
8. On the viewer toolbar, click the Exit button (the small "x" in the window). This is required to make the changes permanent.
9. Go back to the File Explorer window and right-click on the WebProViewer.exe (depending on your settings you may not see the “.exe” portion).
10. Choose Properties.
11. Click on the Compatibility tab.
12. Depending on your version of Windows 10, follow option “a” or “b” below based on the screen shot.
    a. Check the box next to Override high DPI scaling behavior. Scaling performed by: and choose System. Click Apply, and then OK to close the window.
    b. Click Change high DPI settings. Check the box next to Override high DPI scaling behavior. Scaling performed by: and choose System. Click OK to close the window.
13. View any document in Content > Home to confirm the document now displays correctly.